Time is not a luxury in the legal or insurance world – it is a liability. Every day a case or claim sits idle waiting for a signed medical authorization or subpoena is a day of exposure, cost, and client frustration. For too long, the insurance and legal industries have accepted paper-based, wet-signature workflows as simply part of the job. That acceptance, unfortunately, is costing firms and insurers far more than they realize.
The Hidden Cost of Slow Signatures
Most paralegals, claims adjusters, or litigation support coordinators will tell you that paper-based, wet-signature workflows slow their workflows the most. The cascade of problems that follows an unsigned document is well-documented:
- Case timeline delays, pushing back depositions, settlement negotiations, and court dates.
- Medical providers delay record releases, citing incomplete paperwork.
- Claims processing stalls, increasing administrative overhead and policyholder complaints.
- Overnight courier costs accumulate for documents that could travel electronically in seconds.
- Staff spend hours on follow-up calls and status checks that add zero value to the case.
SimplySign eliminates these friction points at the source.
What SimplySign Does – and Why It Matters
SimplySign is not a generic document-signing tool retrofitted for legal use. It was engineered specifically around the authorization and subpoena lifecycle that LCS manages on behalf of its clients. Here is how the process works in practice.
| STEP | WHAT HAPPENS |
| 1 – Upload & Send | LCS uploads the authorization or subpoena & sends a secure link directly to the signer – your client, their representative, or another authorized party. |
| 2 – E-Signature | The signer reviews the document and signs electronically from any device: smartphone, tablet, or desktop. No app download, no account creation, no technical hurdle. |
| 3 – Instant Processing | The moment the document is signed, it is immediately available to the LCS team, triggering the record retrieval process without delay. Your firm or claims team receives real-time notification. |
Built for Compliance – Not Just Convenience
The legal and insurance industries operate under strict regulatory frameworks. A signature solution that is fast, but not compliant is useless and is also a liability. SimplySign was designed with this reality front and center.
- HIPAA Compliance
Medical authorizations involve protected health information (PHI). SimplySign operates with a secure, HIPAA-compliant environment, ensuring that every document transmitted through the platform meets federal privacy and security standards – a non-negotiable for law firms handling personal injury, workers’ compensation, or mass tort cases, and for insurers managing claims involving medical records.
- State Regulatory Alignment
E-Signature laws vary by state, and authorization requirements for medical record release add another layer of complexity. LCS has integrated SimplySign’s workflows to align with applicable state regulations, so firms and insurers operating across multiple jurisdictions are not left managing that compliance burden alone.
- Secure Document Transmission
Every signing link is unique and secure. There is no open email attachment, no unsecured PDF circulating through inboxes. The chain of custody for each document is clean, auditable, and defensible.
Who Benefits Most from SimplySign?
| Organization | Benefits of Using SimplySign |
| Personal Injury & Mass Tort Law Firms | High-volume plaintiff firms routinely manage hundreds or thousands of medical authorization requests simultaneously. SimplySign transforms what was a manual, staff-intensive process into a near-automated workflow. Faster authorizations mean faster record retrieval, which means faster case preparation, stronger settlement positions, and shorter time-to-resolution for clients. |
| Medical Insurers & Claim Administrators | For insurers, authorization delays translate directly into prolonged claims cycles, increased administrative costs, and policyholder dissatisfaction. SimplySign accelerates the authorization-to-records pipeline, enabling claims teams to make faster, better-informed decisions – whether that means approving a treatment plan, assessing medical necessity, or resolving a disputed claim. |
| Defense Counsel & Corporate Law Firms | Defense attorneys navigating subpoena compliance and discovery timelines face their own set of authorization challenges. SimplySign’s real-time notification system ensures that no signed document sits in an inbox unnoticed – the moment a subpoena is executed, the retrieval process begins. |
| Third-Party Administrators & Workers’ Compensation Carriers | TPAs and workers’ compensation carriers managing large claim portfolios gain value from SimplySign’s ability to scale. Whether processing fifty authorizations a month or five thousand, the workflow is identical – and identically fast. |
The Operational Impact: Minutes, Not Days
Traditional authorization workflows commonly take three to ten business days when accounting for document preparation, mailing, signer follow-up, return mail, and processing. SimplySign compresses that to minutes.
Consider the downstream effect across a firm or carrier that processes 500 authorizations per month. This will help to eliminate courier and postage costs, reduce staff time on manual follow-up, shorten case cycle time, decrease the administrative overhead associated with re-sending lost or unsigned documents, and improve client satisfaction through faster, more transparent updates.
At scale, the time and cost savings compound significantly – and the quality of work improves alongside the efficiency gains.
SimplySign within the LCS Ecosystem
SimplySign is one component of LCS’s broader suite of record retrieval solutions. Firms and insurers that integrate SimplySign into their workflow also benefit from LCS’s complimentary tools:
- SimplyImage: High-quality digital imaging of retrieved records for clean, searchable document sets.
- SimplyShare: Secure, controlled sharing of retrieved records with authorized parties.
- SimplyOrg: Intelligent organization and indexing of large medical record volumes.
- SimplySummarize: Concise, professional summaries of complex medical records for attorneys and adjusters.
Together, these solutions cover the full lifecycle of record retrieval – from authorization through delivery and review – under one trusted partner.
