Record Retrieval that Lives Inside Your Workflow
For legal claims and law professionals, once a matter opens, someone gathers the claimant or client details, logs into a separate record-retrieval site, retypes the same information, duplicates work, and submits the request. Then, they must wait, followed by status emails, phone calls, and the comprehensive search for the correct file once the record set(s) finally arrive. None of these steps are particularly difficult to complete, but they each require extensive manual processes. These touchpoints are where time, accuracy, and budget silently disappear.
At LCS Record Retrieval, we built our integrations to remove those touchpoints. By connecting directly with the case and claims management platforms our clients already rely on, we make record retrieval a natural part of the workflow rather than a separate set of manual tasks. Here is what that looks like in practice and why it matters in modern claims management practice.
Order Records within Existing Platform
The simplest benefit of integration is that you stop duplicating your own work.
- Law Firms Using Litify: Our integration lets your team use your current Litify account to start a new request, check real-time status reports, download records, and pay invoices without ever leaving the platform. Because case information is prefilled, initiating a request takes a few clicks instead of a few minutes of data entry.
- Claims Management Systems: Our connectLCS add-on lets an adjuster or claims representative initiate a new request directly in the claims management system. Claims information is prefilled, so the person closest to the claim can place the order without switching systems or waiting on someone else to complete the task.
Less retyping means fewer errors, fewer rejected requests, and fewer delays at the very start of the process, which is where a delay costs the most.
Real-Time Visibility, Zero Chasing
Paralegals and claim professionals spend a considerable amount of their day “checking on the status of records.” With an integrated workflow, status updates live right alongside the matter or claim. Your team can see where a request stands at any moment, without sending an email or placing an outbound call. Behind the technology, our dedicated Client Service Representatives follow up on every outstanding request weekly until the records are delivered. You get the visibility of software and the accountability of a person fulfilling manual tasks.
Low-Touch Handling Eliminating Interruptions
Record Retrieval rarely goes from order to delivery without a few decisions along the way. Integration brings those decisions to you, in context, where they take seconds instead of a chain of emails.
Common Tasks:
- Approve or deny facility fees when they exceed your approved threshold.
- Close or reopen requests as the matter evolves.
- Share films and records with an IME, QME, or expert witness at the click of a button.
- Manage the request from start to finish inside your own platform.
For Litify users, records and films can be shared directly from within Litify and Docrio. For insurance carrier users, images, photographs, and other media are accessible from anywhere through the claims management system.
Records You Can Use When Published
The pursuit of records is half the battle. Reviewing them is the other challenge. Disorganized stacks of pages can cost as much time as the retrieval itself.
Through our integrations, you can receive records in chronological order, indexed, or summarized, so attorneys, adjusters, and nurse reviewers can get to the substance quickly. Medical films, including DICOM images, and other file types are available immediately, and records can be accessed in word-searchable PDF format through our client portal. Faster review means faster evaluation, faster decisions, and a shorter path to resolution.
What Law Firms Gain
Plaintiff and Defense firms benefit from integrations and gain an advantage by reclaiming staff time. Paralegals and staff save time by reducing data entry and status checks, allocating more time to case management and actions that move the case or claim forward. One platform gives staffers a central location to submit new requests, check on the status of requests, and view/download record sets. Sharing also becomes a centralized task, not a transfer project. Finally, integration is not an additional cost. Our Litify integration comes with no additional or hidden costs or fees.
What Insurance Carriers Gain
For carriers, the benefits show up in cycle time, consistency, and control. Faster claim progression is a central item for insurance carriers who consider claim resolution a top predictor of proper claim cycle management. Adjusters can order and review records without leaving the claims management system, which shortens the path from order entry to records received. Cost control is another factor for insurance carriers. Spend control is built into the workflow. Facility fee approvals happen in the moment, against your established thresholds. Consistency is yet another advantage in the marketplace when looking for efficient and effective claim management. Repeatable processes at every request start with prefilled claim data and follow the same path, reducing variation from one adjuster to the next. Finally, low-touch claims handling eliminates administrative drag, letting your team focus on the claim itself rather than mundane, manual administrative tasks.
Security as a Priority, Not an Afterthought
Convenience should never come at the expense of compliance, especially since records contain protected health information. LCS maintains HIPAA compliance and AICPA certification, and our integrations are designed to keep records secure from request to delivery. Retrieving and storing records in a secure, timely manner is our top priority, and that commitment travels with every integrated request.
Not on Litify or a Claims Management System? LCS Can Still Integrate with Your Case Management or Practice Management System
Litify and claims management systems are two of our most established integrations, but they are not the limit of what we can do or offer. LCS can integrate with virtually any practice management or case management system. Our in-house IT team has the capability to customize an integration around the platform you already use, so you are not forced to change your software, your process, or the way your team works to get the benefits of connected record retrieval. If your firm or claims department runs on a different system, or a heavily customized one, we will work with you to build a connection that fits.
We recognize that not every team needs a full platform integration. We offer alternative options with a light touch. LCS can deliver completed records via SFTP, sending files straight to a secure location you control. We can also centralize your email delivery methods, so records arrive through one consistent channel rather than scattered across individual inboxes. On the administrative side, billing and invoice integration creates further efficiencies, helping your accounting team reconcile charges to the right matter without manual rekeying. Whichever combination fits your workflow, the goal is the same: less friction, fewer handoffs, and more time back for your team.
Beyond Integration: The Complete LCS Experience
An integration is one doorway into a larger set of tools available to you at LCS Record Retrieval. Clients also have access to our all-in-one Client Portal, where they can submit and save requests, add facilities to existing cases, sign authorizations electronically with SimplySign, run status reports across all requests, add counsel and claims representatives, and pull the paperwork needed to file motions, such as delivery notifications, subpoenas, and authorizations. Invoices can be viewed and paid through our E-Pay site. Whether you work primarily in your own platform or in ours, you have one consistent, secure experience.
Summary
Integration is not about adding another tool to your stack. It is about taking one away. When record retrieval lives inside your case management or claim system, your team spends less time on logistics and more time on the work that matters – building the case, evaluating the claim, and serving the people on the other side of the file. We build strong relationships with our clients and take the time to understand how they work, so our service fits around your process rather than the other way around.
Set It in Action
Ready to simplify your record retrieval process? Whether you use Litify, a claims management system, or want to learn how LCS can fit into your workflow, our team is here to help. Call us at (877) 949-1313 or contact us online to request a demo and learn more about our partner integrations.
Learn more about our partnerships: Litify / Claims Management
